Privacy policy

Effective Date: 28th June'24

1. Who We Are

Welcome to TrapHouse Melbourne ("TrapHouse", "we", "our", or "us"). We throw unforgettable parties, sell tickets, and curate experiences both online and offline. In doing so, we respect your privacy and handle your data carefully.

2. Information We Collect

We may collect personal information when you:

  • Purchase tickets or register for events

  • Subscribe to our mailing list

  • Interact with us on our website, apps, or social media

  • Contact us directly

The types of information may include:

  • Full name

  • Email address

  • Phone number

  • Billing & shipping address

  • Payment details (processed securely via third-party providers)

  • Social media handles

  • IP address & device information (collected automatically for analytics)

3. How We Use Your Information

We collect and use your data to:

  • Process ticket sales and bookings

  • Contact you with event updates, promos & marketing

  • Personalise your experience on our website

  • Improve our events & services

  • Comply with legal obligations

We do not sell your personal information to third parties.

4. Marketing Communications

By signing up or purchasing from us, you may receive occasional emails, SMS, or social media ads. You can opt out anytime by:

  • Clicking “unsubscribe” in emails

  • Contacting us directly

  • Adjusting your ad settings

We use services like Shopify, Meta (Instagram/Facebook), Google, Mailchimp, and other platforms to assist with marketing & analytics.

5. Data Storage & Security

Your data is stored securely on servers provided by our technology partners (e.g. Shopify, ticketing platforms, email providers). We take reasonable steps to protect your information but note that no method is 100% foolproof.

6. Sharing Your Information

We may share limited data with trusted service providers who help us run TrapHouse smoothly, such as:

  • Payment processors

  • Ticketing platforms

  • Email service providers

  • Ad networks

They are required to handle your data confidentially and only for agreed purposes.

7. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve site functionality

  • Track website usage

  • Serve you personalised ads

By using our website, you consent to this tracking.

8. Your Rights

You have the right to:

  • Access your personal data

  • Correct any inaccuracies

  • Request deletion of your data (subject to legal requirements)

  • Withdraw consent for marketing

To exercise these rights, contact us at:
Email: [Insert your email]
Phone: [Insert number]

9. Third Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date.

11. Contact Us

For any questions or concerns:
TrapHouse Melbourne
Email: traphousedesi@gmail.com
Instagram: @Traphousedesi